All data and credentials will be cleared. Important: Resetting your security key deletes everything from the key, resetting it to factory defaults. Your security key is deleted and you'll no longer be able to use it to sign in to your work or school account. Select OK from the Delete security key box. Select the Delete link from the security key to remove. ![]() To delete your data and credential information from the security key itself, follow the instructions in the "Reset a security key" section of this article. While this stops the security key from being used with your work or school account, the security key continues to store your data and credential information. If you lose or no longer want to use a security key, you can delete the key from your security info. The Security info page is updated with your security key information.ĭelete a security key from your security info Select Done to close the Security key page. Return to the Security info page, type a name you'll recognize later for your new security key, and then select Next. You'll return to the Setting up your new sign-in method box. Type your unique security key PIN into the Windows security box, and then select OK. If your security key is an NFC device, tap your security key to your reader. If your security key is a USB device, insert your security key into the USB port of your device. In the Setting up your new sign-in method page, select Next, and then: Make sure that you have your security key physically available, and then on the Security key page, select Next. If you aren't sure about the manufacturer, contact your organization's help desk for assistance. Note: If you aren't sure which type of security key you have, refer to the manufacturer's documentation. Select Add, and then select the type of security key you have, either USB device or NFC device. Select Security Info, select Add method, and then select Security key from the Add a method list. Go to the My Profile page at My Account and sign in if you haven't already done so. You may have up to 10 keys registered with your account. You must create your security key and give it a unique PIN before you can sign in to your work or school account using the key. If you have any questions about your security key and whether it's compatible, contact your organization's help desk. Your security key must be both FIDO2 and Microsoft-compliant. You have a physical security key approved by your administrator or your organization. Unable to install tap device windows 10 update#You're on a device running the Windows Update and using a supported browser. Your administrator has turned on this feature for use within your organization. Before you beginīefore you can register your security key, the following conditions must all be met: ![]() For more information about Windows Hello, see Windows Hello overview. Unable to install tap device windows 10 verification#Note: If you're unable to use a FIDO2 security key, there are other passwordless verification methods you can use such as the Microsoft Authenticator app or Windows Hello. You can find out more information about your security key, including what type it is, from the manufacturer's documentation. There are different types of security keys you can use, for example a USB key that you plug in to your device or an NFC key that you tap on an NFC reader. Your administrator or your organization will provide you with a security key if they require it for your work or school account. These keys allow you to sign in to your work or school account to access your organization's cloud-based resources when on a supported device and web browser. We currently support several designs and providers of security keys using the Fast Identity Online (FIDO2) passwordless authentication protocols. In this case, you'll need to choose another method or contact your organization's help desk for more assistance.īefore you can register a security key, you must have at least one additional security verification method registered. If you don't see the security key option, it's possible that your organization doesn't allow you to use this option for verification.
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